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国際標準書誌記述(ISBD)
Handbook of hospitality operations a...
~
Jones, Peter
Handbook of hospitality operations and IT
レコード種別:
言語・文字資料 (印刷物) : 単行資料
[NT 15000414] null:
647.068
タイトル / 著者:
Handbook of hospitality operations and IT / Peter Jones
その他のタイトル:
Hospitality operations and IT.
著者:
Jones, Peter
その他の著者:
Jones, Peter
出版された:
Oxford : Butterworth-Heinemann, 2008.
記述:
432 p. : ill.; 24x17 cm.
主題:
Hospitality industry - Management
国際標準図書番号 (ISBN) :
9780750687539 (hbk. : v.1)
[NT 15000227] null:
Includes bibliographical references and indexes.
[NT 15000228] null:
Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.
Handbook of hospitality operations and IT
Jones, Peter
Handbook of hospitality operations and IT
Hospitality operations and IT.Peter Jones - 1st ed. - OxfordButterworth-Heinemann2008. - 432 p.ill.24x17 cm.
Includes bibliographical references and indexes.
Operations management: theoretical unpinnings / Peter Jones -- Hospitality systems / Stephen Ball -- The servicescape / Karthik Namasivayam and Ingrid Y. Lin -- Hospitality customers: their roles in service blueprints / Bonnie Farber Canziani -- Waiting lines and self-service / Carolyn U. Lambert and Kate Wonjae Lee -- The service encounter / Beverley Sparks and Karin Weber -- Electronic distribution / Peter O'Connor -- ICT and hospitality operations / Paul A. Whitelaw -- Outsourcing / Pornpissanu Promsivapallop -- Operational performance / Andrew Lockwood -- Revenue management / Stowe Shoemaker and Thomas Gorin -- Managing labour productivity / Robert Christie Mill -- Quality management / Mohamed Fawzy Affify -- Innovation management / Michael Ottenbacher -- Chain restaurant management / Dennis Reynolds and Robin B. DiPietro -- Crisis management / Dolf A. Moggendorf -- Environmental management / David Kirk.
ISBN: 9780750687539 (hbk. : v.1)NTD 3,770元Subjects--Topical Terms:
344570
Hospitality industry
--Management
Dewey Class. No.: 647.068
Handbook of hospitality operations and IT
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